Skip to main content

What is it?

Elite EXTRA’s Returns Automation solution improves returns visibility across your organization and simplifies the returns process, from receiving return requests to issuing credits and staying up-to-date every step in between.

  • Returns trackability: Electronic submission and chain of custody means the days of carbon copy return slips are history.
  • Process efficiency: Reduce the costs of returns and speed up the pickup, validation and credit issuing process.
  • Happier customers: No more goods lost in transit or delays in getting credits issued.
Request a Demo
Woman signs package on digital tablet

Benefits

Returns dashboard on screen

Request

Receive customer return requests from your eCommerce site or from Elite EXTRA’s customer-facing web portal within the Returns Automation dashboard.

Authorize

Set up the Returns Automation rules engine to match your return policy, so the solution can automatically authorize or deny returns as they are requested. Or, manually authorize or deny requests.

Automated return policy returns automation
Pickup screenshot

Pickup

Send pickup orders automatically to the Elite EXTRA Routing & Dispatch solution or to third party fleets within the Elite EXTRA Delivery Network through streamlined integrations.

Verify

Ensure that the product was returned accurately and in resellable condition before updating the Returns Dashboard and notifying your customer of the status of their return through the customer portal.

Returns automation history on dashboard

Features

Live Returns Dashboard

Track every product return in a single, live returns dashboard. See live-updating return statuses for every returned order and update and communicate to customers as they move through the process.

Easy to Use Customer Portal

Empower your customers with online order placement, real-time status updates, and streamlined returns requests all in one, customer-facing portal.

Automated Return Policy

Completely automate your return policy enforcement for every return request, authorizing and denying requests as needed.

Digital Returns Chain of Custody

Track and record every step of the returns process digitally with scanning, signatures and photo POD—never lose track of a returned product again.

Integrations

To maximize functionality and efficiency, Elite EXTRA Returns Automation integrates seamlessly with Epicor Industry ERPs:

Epicor Vision

Integrate and optimize processes across every area of your aftermarket parts distribution business.

Epicor Prophet 21

Optimize processes, improve efficiencies, and accelerate growth with the #1 ERP built with distributors for distributors.

Epicor Eclipse

Increase your sales and productivity with the powerful ERP system designed for electrical, plumbing, HVAC, and PVF distributors.

Related

Delivery Network

Routing and Dispatch